Be sure to remember what your new password is!
Q: How do I select a template to work in?
A: Once you have logged in, choose your category (cd/dvd labels, cd/dvd inserts and sleeves, etc.) and then choose the template that matches the paper you wish to use. You will see tools to insert text and pictures on the left. Click plugins on the toolbar. If it says you have to download a file, download the file and run it. After the installation is complete, close the browser, then reopen it and go back to MediaFACEonline to log in and get started.

Q: How to use templates and layouts with the beer and wine labels
A: If you are designing beer or wine labels and you would like to use a template to get you started with your design, click "Templates & Layouts" on the left side of the screen, then click "Templates" and you will see an assortment of different images to choose from.
Click one of the images to place it on your label. You will get a message saying that your current design will be removed. Click OK and the image will be placed on the label you selected.
Q: How to copy my CD/DVD project to 2nd label on sheet?
A: To copy your project to the second label on the sheet, click preview print. Click on the blank CD label template on the page in the center of the screen and another copy of your project will appear. If you have more than one label type in your project and you want to make duplicate copies of each type (ie. CD label and utility label), looK in the thumbnail on the right of the screen. The label with the box of red dashed lines is the active one. If you want to make copies of the utility label, click the utility label in the thumbnail that has pictures and/or text on it. Click the blank utility label on the sheet of the center of the screen.

Q: Is there a way to copy my project from the 2up CD/DVD label to the full coverage CD/DVD label template?
A: To copy your project to a full coverage CD/DVD label template, click transfer design on the left side of the screen. Click the full coverage CD/DVD label template that matches your labels. Click the labels on the target label sheet on the right side of the screen that you wish to print. Click OK. Click OK on the screen that comes up regarding replacing the current paper. When you click preview/print, you will see your project on the full coverage CD/DVD label template.
Q: Can I open MediaFACE 4/5 projects in MediaFACEonline?
A: You cannot open the projects with MediaFACEonline directly, but you can click tools/export in MediaFACE 4 or 5 to export a jpeg image of your project. You can insert this image into your project on MediaFACEonline.
Q: How do I add an image to the label?
A: Adding an image to the label is easy! Click insert image on the left side of the screen. Double click one of the images from our image library to put it on the label.

To add one of your own images, click upload image, browse for your image and double click it to put it on the label. To make the image cover the whole label, click fit to label on the left side of the screen. To adjust the brightness, contrast, or other effects on the image, click image effects on the left, make your changes, and click apply to see what the new picture looks like!

NOTE: Your uploaded image can be no larger than 8MB!
Q: How do I move an image once it is placed on the label?
A: To move an image, position the mouse over it. The mouse pointer will change from a single arrow to a hand. Hold down the left mouse button and drag the image to the desired location.
Q: How do I resize an image?
A: Position your mouse over the blue 4 way arrow icon (says resize next to it) in the lower right hand corner of the image and hold down your left mouse button and drag. This will resize the image. MediaFACEonline will maintain the aspect ratio of the image (proportional resizing). To disable this feature, look in the image properties section on the left side of the screen. Remove the check mark from keep proportions.
Q: How do I fit an image to the label?
A: Once the image is on the label, look in the image properties section on the left side of the screen and choose the “fit to label” option.
Q: How do I rotate an image on the label?
A: To rotate an image, click on the blue arrow icon (reads “rotate” next to it) in the upper left corner of the image. Hold down the left mouse button and rotate the image as you wish.
Q: How do I add an image effect?
A: Once your image is on the label, click image effects under the image properties section on the left side of the screen. Once you make your adjustments, click apply to see how the image changed.
Q: How do I get solid color background on my label?
A: To get a background color, click set background on the left side of the screen if the color palette is not visible. Click on one of the colors to get a solid color background. If you want more colors, click more colors. Move the circle in the color box and adjust the brightness scale to get the color that you are looking for.
Q: How do I get color blend or a pattern background on my label?
A: To get a color blend or a pattern background, click set background on the left side of the screen if the color palette is not visible. Choose your pattern. The list scrolls…there are many to pick from. Pick a color from the first color palette and pick a color from the second color palette.
Q: I just deleted something by mistake? Can I get it back?
A: If you did something by mistake, just click the undo button on the toolbar. If you click undo too many times, just click redo to go forward one step
Q: How do I add text to my label?
A: To add text to your label, click add text on the left side of the screen. Click text box. A text box will appear on the label. Type your text in the text properties section on the left side of the screen. Be sure to choose the proper font, size, justification, and color before you start typing. You can change this after you type in your text but make sure to highlight the text you wish to change first. You’ll see a toolbar that has tools for rotating, moving, and aligning your text across the top of the screen.
Q: How do I rotate text?
A: Select the text box you wish to rotate by left clicking on it. On the toolbar you will see the Rotate buttons. These buttons will rotate the text clockwise and counter clockwise. There are four rotate buttons. The ones on the end rotate in small increments while the two in the middle rotate in 90 degree increments. You can also click and drag on the blue rotate box on the text or picture box itself to rotate it.
Q: How do I curve text?
A: Select the text box you wish to curve by left clicking on it. Click text effects on the left side of the screen. You will see two curved text effects. One has the text going clockwise for curved text on the top of the label and the other one has it going counterclockwise for the bottom of the label. Left click your preference. The text will be curved. You can adjust the curve of the text by dragging on the squares on the text box.
Q: How can I get a copyright symbol on my label?
A: Create a text box by clicking add text and then click text box on the left side of the screen. Type in your text. To insert a symbol, click insert symbols. Click where it says basic Latin and choose punctuation. Click the copyright symbol and it will appear on your label.

Note: If you are editing a text box and you add a symbol to it, click hide symbols so you can click the apply button to see the changes on your project.
Q: How can I import a playlist from iTunes or Windows MediaPlayer?
A: To bring in a playlist, click add text and then playlist. If you are bringing in a playlist from Itunes, start Itunes before continuing. Put the dot next to player. Click the drop down box to select your player and then click the other drop down box to choose your playlist. Click create playlist. You’ll see your playlist on the template. In between the columns, you will see blue square icons with arrows on them. You can click and drag on these icons to adjust the widths of the columns to accommodate the different sizes of the text. You can make the first column as thin as possible to give the other columns more room. It does center justify the song or artist information as a default so if you have a few songs that have a really long title, you may want to abbreviate the title so they are similar in size to the other songs or artists.

If you wish to change the justification of the text, click column properties. Click the icon for left justification. Be sure to choose the
Q: How do I insert a shape?
A: To insert a shape on your project, click insert shape on the left of the screen and click on the shape you wish to add. You can rotate and resize shapes just like you can with images. Refer to the section on rotating and resizing images for further help. If you wish to fill your shape with color, click color fill. This works just like putting a solid color background on the whole label. Refer to the section on solid color backgrounds for further help. If you wish to fill your shape with an image, click image fill. This works just like putting an image on the label. Refer to the section on inserting images for further help.
Q: How do I insert a line?
A: There isn’t a line tool on MediaFACEonline. However, you can click insert shape, choose the square, remove the check mark from keep proportions on the left side of the screen, and you can click and drag on the resize tool on the shape to drag it across the label until it resembles a line. You can change the line or the fill color if you wish. Increase the line weight if you want the outline of the line to be thicker.
Q: How can I paint on my project?
A: If you’d like to paint freestyle on your project, click Paint on the left side of the screen. Choose a color from the palette. You will see a round brush and two angled brushes. The top row of brushes give you a pen look while the bottom row of brushes give you a brush look. You can also use the brush weight slider bar to make your chosen brush bigger or smaller. Click and drag your mouse to paint on your project. If you make the paint too big, you can click the undo button until it appears as you prefer. Click continue when you are done. If you want more freedom in resizing the paint job, remove the check mark from keep proportions. If you just want to delete it and start over, click delete.
Q: Can I export my project out of MediaFACEonline?
A: If you wish, you can print your final project to a pdf file. When the pdf file is on the screen, save the file so that in the future, all you have to do to reprint that project is to open the pdf file and print. You can't edit a file once it is saved to a pdf however. You may also wish to click save design so you have a MediaFACEonline file to use in the future for editing if needed.
Q: How do I save my project? Can I also save as a pdf so you can just open the pdf and print in the future?
A: When you are done creating your project, click save design. Depending on your browser settings, a bar may appear at the top of the screen that may block the download of the project file. Click the bar and allow the file to be downloaded. Click save design again. Click save on the file download window that appears. Choose the location to save the file and click save. If you forget where you saved the file later on, do a search on your computer for files with the extension of MFO.

To save the project as a pdf file, click preview print when you are done creating your project. Click print on the lower left of the print window. Click print to pdf. Make sure that you have any pop up blockers disabled. Save the pdf file that appears on the screen.
Q: OK… I saved a project…. How do I bring it back?
A: To open a saved project, visit MediaFACEonline. Select any template to get into the design portion of the website. On the toolbar, click open design. Browse for your saved project and double click the file to open the design.
Q: How do I print a label?
A: When you have completed your project, click preview/print on the top right corner of the window. If you want to print more than one copy of your label, click on one of the other labels of the same type on the template in the center of the screen. Click print on the left side of the screen. Click print to local printer to print to your printer. If you get a warning on calibrating your printer, click calibrate printer. Click reset to defaults. This ensures that you start out with calibration values of zero. Click print and then print to local printer again. Click the preferences button to choose a paper type that best matches the labels you're using. (Use photo paper for our photomatte labels, photo glossy paper for our glossy labels,). This improves how the printer handles the heavier paper. Don't choose the plain paper or automatic option.

NOTE: If you have a HP printer, look for a HP premium plus photo paper (matte or glossy setting).
Q: How do I calibrate my printer?
A: If the labels don’t line up exactly, click calibrate on the left side of the window. Using a ruler that measures in millimeters, measure how much the printing needs to move vertically and horizontally. Use the slider bars to adjust the printing. The first slider bar adjusts the print up and down while the second slider bar adjusts the print left and right.

Once you have made the adjustments, click print again to print the project again. Don’t forget to click preferences to select the proper paper type!
Q: When I try to print the labels, I get a message that says the paper size is too small.
A: When you click print to print your labels, click the preferences button to choose a paper type that best matches the labels you're using. (use photo paper for our photomatte labels, photo glossy paper for our glossy labels,...). This improves how the printer handles the heavier paper as well as getting around that error message. Don't choose the plain paper or automatic option.

NOTE: If you have a HP printer, look for a HP premium plus photo paper (matte or glossy setting).
Q: How do I print direct to CD?
A: MediaFACEonline supports printing to Epson printers that print direct to CD.

You will click on “Direct to CD Media” on the entery page of MediaFACEonline.Select either the standard or mini CD template. Follow the other FAQ’s for entering pictures and text. Once you have completed your project, click preview/print. Click the select printer drop down box on the left side of the screen and select your Epson printer. Click print on the lower left corner of the page. Click print to local printer. Click the preferences button. Make sure the settings are as follows: